Store Policies

Please take a few minutes to review our store policies. Your use of the blanki web site constitutes your agreement to follow, and be bound by, these policies.

We reserve the right to update or modify these policies at any time and without prior notice. For this reason, we encourage you to review these policies whenever you use the blanki web site. Our policies were last updated on 01/07/2015.

If you have any questions, comments or concerns about the blanki web site, our products, or our store policies, please contact us, and we will be more than happy to help.


Privacy

Your privacy is important to us. Any personal information that you provide, including your name, address, telephone number and email address, is stored securely, and will not be released, sold or rented to any third-party entities or individuals.

You can view all of your personal information, and maintain it, by accessing your account on the blanki web site.

If you have questions or concerns about your privacy on the blanki web site, please contact us.


Security

When registering and purchasing from the blanki web site, your personal and financial information is encrypted using 128-bit SSL (secure sockets layer) encryption technology.

We do not store credit card information when you make a purchase. This information is only used to complete your purchase via our secure merchant facility, provided by ANZ.


Pricing

All prices are in Australian Dollars (AUD) and include 10% GST. blanki reserves the right to change pricing at our discretion and without notice.


Payment Methods

We accept the following payment methods:

  • Credit Card - Visa and Mastercard
  • Electronic Funds Transfer / Direct Deposit (Australian customers only)

Gift Certificates

blanki gift certificates are a great way to share the gift of blanki, and can be purchased from our gift certificate page.

Gift certificates are valid for use for 1 year from the purchase date. The expiry date is shown on the gift certificate when issued.

Gift certificates are non-refundable, non-transferrable, and are only valid to be redeemed during a purchase on the blanki web site.

Gift certificates and coupons not issued directly from blanki are not valid for use on the blanki web site.


Shipping and Delivery

Australia Wide: Shipping via Australia Post Parcel Post. FREE shipping for all orders valued AUD$150 or more. Orders under AUD$150 will be charged a flat rate shipping cost of AUD$12 Australia wide.

Rest of World: Shipping via Australia Post Air Mail (untracked), Pack & Track International (tracked) or Express Post International (tracked). Shipping costs will be calculated automatically based on the final order weight.

Orders are dispatched from our warehouse in Melbourne, Australia. We will provide you with a tracking number for your order (Australia Wide, Pack & Track International and Express Post International), so you can track your shipment via the Australia Post tracking service.

Your order will normally ship within 1-2 business days from placement, but sometimes delays are unavoidable. We will always keep you updated via email on the progress of your order.

Business days are Monday to Friday, excluding public holidays within Melbourne, Australia.


Returns and Exchanges

Please note, our returns and exchanges policies only cover items purchased directly from the blanki web site. If you have purchased a blanki product from a different retail store, and wish to request a return or exchange, you must contact that store directly.

Change of Mind

We believe in all of our products and hope you are as delighted with them as we are. However, if you change your mind, or if the item is the wrong size or colour, you may be eligible for a "Change of Mind" return.

The following conditions apply to all "Change of Mind" returns:
  • You must contact us no more than 14 days from the date of your purchase.
  • The item(s) must be in original condition - unused and unwashed, with original labels and swing tags attached.
  • Refunds will not be provided for "Change of Mind" returns. You can opt to receive a different item from blanki up to the value of the original item purchased, or store credit to be spent on the blanki web site.
  • All shipping costs are at your own expense. Please include a self-addressed pre-paid satchel when you return the original item to us.
Product Faults

If you believe an item purchased from blanki is faulty, you may have the right to receive a repair, replacement or refund under Australian Consumer Law.

Important Note: the following conditions will not be considered product faults under any circumstances:
  • Product damage, shrinkage or felting due to washing/handling an item in a way other than specified on the product care label.
  • Damage to products during regular use and storage by insects, such as moths and silverfish.

See the Product Care section below for further details.

If you believe an item purchased from blanki is faulty, please contact us immediately.

Damage During Shipping

If you believe an item received from blanki was damaged during shipping, you may have the right to receive a repair, replacement or refund under Australian Consumer Law.

Please contact us immediately.


Product Colour and Sizing

Whilst we have ensured that all product images on the blanki web site represent colours accurately, we cannot guarantee that your computer/device screen will show these colours as intended.

Actual product measurements may vary slightly from those stated on each product page. Slight differences, of up to a 3% tolerance, are inherent to the knitwear manufacturing process.

See our Product Information page for further information.


Product Care

Our products are made from superior quality yarns and need special attention when laundering. Always follow the care label precisely.

Incorrect washing/handling may result in your product shrinking and/or felting.

See our Product Information page for further information.


About blanki

blanki is owned and operated by Loop Knit Studio Pty Ltd trading as blanki. ABN: 91 166 507 446

Business Address: 15/327 Mansfield Street, Thornbury VIC 3071, Australia. Email: storeblankicomau. Phone: +613 9495 1746.